Refund policy

 

Returns

If a fault occurs within 30 days of purchasing, pi-top will offer either a replacement unit or a refund.

If a fault occurs within our guarantee period (12 months from delivery) we will either repair the product or offer a replacement. We reserve the right to inspect the product and verify the fault.

Refunds take 5-7 working days to be credited to your payment card.

This return policy no longer applies to pi-top [3] products, which are provided as is, without warranty or guarantee

Resellers

If you purchased your pi-top product from a reseller and are requesting a refund, you will need to go back to that reseller.

Proof of Purchase

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.